BioSport USA

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Customer Service

Shipping & Delivery

We primarily ship via FedEX ground services. If you need to get your package a little faster we also offer FedEX Next Day and Second Day Air at an extra charge. Our checkout process will calculate the exact cost of 2nd day or next day shipping within the United States. We only ship within the Contiguous US any orders outside the Contiguous US will be subject to additional charge.

Privacy & Security

We take all appropriate security measures to help safeguard personal information from unauthorized access, alteration, or disclosure. We do NOT store any credit card information.

Returns & Replacements

PROMOTIONAL ITEMS RETURN POLICY
All sales are FINAL on any promotional items sold on BioSportUSA.com. Please make sure that you have read the Return Policy in detail before making any purchases on BioSportUSA.com

RETURN POLICY
BioSportUSA may accept returns of merchandise purchased directly from BioSportUSA.com through the Site only when all of the following conditions are satisfied:
  • The merchandise must be received by BioSportUSA within 30 days of your purchase, no returns will be accepted after this time period.
  • You must provide your Purchase Order number as received when your order was placed through the Site.
  • Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging.
  • Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if it was purchased through biosportusa.com or Consumer Affairs for which 75% or more of the product is unused.
  • If you need to make a return, please email us to orders@BioSportUSA.com or call us during normal business hours (9-5 Eastern M-F) before sending the merchandise back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process. All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

Credit amount will be calculated as follows:
Credit less all freight costs incurred. Special order items are not returnable (including shaved tires). A 25% restocking fee will apply. 

Ordering

As soon as you receive your shipment, be sure to check it for accuracy. If there are any issues, please contact us and explain the problem to one of our customer service specialists.
Only Received One (1) Of My Packages, When Can I Expect the Others?
Normally, you can expect them to arrive the next day. At times, shipping companies run out of room on a delivery truck, forcing part of an order to go on the next day's truck. This is fairly common and nothing to worry about. However, if your package is not delivered within two days after the first delivery, please contact us. We will have our customer service department contact the freight company to inquire about the delay and we will contact you with all the information we receive.
I Placed An Order, But I Didn't Receive It. What Do I Do Now?
Please contact us and we will be happy to track it for you.
What Happens If My Order Arrives Damaged?
You must contact us immediately and explain the problem to one of our customer service specialists. They will make every effort to resolve any trouble you may have. Do not put any damaged product on your vehicle for any reason. Putting damaged product on your vehicle is not only unsafe, it also voids any responsibility the freight company may have for the damage. A freight company can easily say the damage happened while the product was on the vehicle; disproving that claim is nearly impossible.
What If I Received The Wrong Product In My Shipment?
You must contact us immediately. This seldom happens, but due to the nature of this problem, it is necessary to contact us and explain the situation to one of our customer service specialists. They will make every effort to resolve any trouble you may have. They will send the freight company back to pick up the merchandise (this is not same-day). You must package the product properly to avoid damage during return shipment to us. If you cannot utilize the packing material used during the original shipment, call us. Any and all product must be returned to us undamaged. We cannot give credit on product damaged due to negligence in packaging.
I Didn't Receive an Order Confirmation. What should I do?
Please contact us. If you have not received your order confirmation within three days of your order, please let us know by e-mail at orders@BioSportUSA.com. We will make every effort to respond within one business day regarding the status of your order.

Payment, Pricing & Promotions

We accept Visa, Mastercard, American Express, and Discover Network cards and Paypal. We strive to provide only the most up-to-date pricing and availability. However, sometimes there are instances beyond our control that can distort these numbers. In the event that a pricing error occurs, we reserve the right to suspend sales of these products until the correct information is established. We appreciate your understanding and would like to thank you for your patience as these errors are resolved.

Inventory & Backorders

  • Although we strive accurately reflect our stock inventory on the website sometimes items that appear to be in stock may be out of stock. In such instances the customer will be notified via email.
  • Items ordered that are out of stock will be automatically backordered. The customer will be notified of the backorder via email.
  • The credit card used will not be charged until the backordered item is ready to ship.
  • Backordered items will automatically be shipped when the item is in stock once again.

Viewing Orders

If you have an account with us you can view your order status and order history by going to the "My Account" link on the upper right of the website. You must be logged in to change your account information.

Updating Account Information

If you have an account with us you can update your account information by going to the "My Account" link on the upper right of the website. You must be logged in to change your account information.
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Location

Phone: (305) 823-8228

Address: 10100 N.W. 116th Way Unit #10 Medley, FL 33178